Cancellation policy

Order Editing Terms & Conditions

At BooFit Boutique, we understand that mistakes can happen when placing an order. To make shopping with us more convenient, we offer customers a 15-minute Order Editing Window immediately after an order has been successfully placed.

During this time, eligible customers may update certain aspects of their order using our Order Editing feature.

By placing an order with BooFit, you acknowledge and agree to the following Terms & Conditions.

1. Order Editing Window

Customers have 15 minutes from the time their order is successfully placed to make eligible changes using our Order Editing feature.

Once the 15-minute editing window has expired:

• No further changes can be made to your order.

• Orders cannot be cancelled.

• Shipping addresses cannot be updated.

• Products, sizes, colours or quantities cannot be changed.

• Discount codes cannot be added.

• Payment methods cannot be changed.

• Customer Support cannot manually make any changes to your order.

The 15-minute Order Editing Window is strict and cannot be extended under any circumstances.

2. Available Order Edits

During the 15-minute editing window, customers may be able to:

• Edit their shipping address.

• Update their contact information.

• Add additional products to their order.

• Remove products from their order.

• Increase or decrease product quantities.

• Switch product variants, including size and colour.

• Apply an eligible discount code.

• Change their payment method (where available).

• Cancel their order.

• Download their tax invoice.

Available editing options may vary depending on your payment method, product availability and system limitations.

3. Shipping Address Changes

Customers are responsible for ensuring that their shipping address is correct before completing checkout.

Shipping addresses may only be updated within the 15-minute Order Editing Window.

Once this period has expired:

• Shipping addresses cannot be changed.

• Customer Support cannot manually update addresses.

• Orders will be shipped to the address entered during checkout.

BooFit is not responsible for parcels delivered to an address incorrectly provided by the customer.

4. Product Changes

Customers may edit products during the editing window, including:

• Adding products.

• Removing products.

• Changing quantities.

• Changing sizes.

• Changing colours.

• Switching available variants.

All changes remain subject to stock availability.

Products are not reserved while an order is being edited and may sell out before changes are completed.

BooFit cannot guarantee product availability during the editing process.

6. Order Cancellations

Orders may only be cancelled within the 15-minute Order Editing Window using the Order Editing feature.

After this period:

• Orders cannot be cancelled.

• Customer Support cannot manually cancel orders.

• Cancellation requests submitted after the editing window cannot be accommodated.

This applies regardless of whether the order has been packed, allocated, or is awaiting dispatch.